Refund policy
RETURN AND REFUND POLICY
This Return and Refund Policy applies to purchases made through fuckthegovernment.org, operated by Pagestation Media.
Nothing in this policy limits or excludes any rights you have under applicable consumer law.
1. CHANGE-OF-MIND RETURNS AND CANCELLATION RIGHTS
For customers who have a statutory right to cancel an online purchase, including consumers in Ireland and the European Union, you may notify us that you wish to cancel your purchase within 14 days after receiving the goods.
You do not need to provide a reason.
To exercise this right, email pagestationmedia@gmail.com with:
• your name;
• your order number;
• the item(s) you wish to return; and
• a clear statement that you wish to cancel the purchase.
After notifying us, you must return the goods within 14 days.
Please contact us before sending a return so that we can provide the appropriate return instructions and address.
2. CONDITION OF CHANGE-OF-MIND RETURNS
You may inspect and try on an item as reasonably necessary to establish its nature, characteristics and fit.
You may be responsible for any reduction in value caused by handling the product beyond what is reasonably necessary to inspect it.
3. COST OF CHANGE-OF-MIND RETURNS
Unless the item is faulty, damaged, incorrect or otherwise non-conforming, the customer is responsible for the direct cost of returning the goods where permitted by applicable law.
We recommend retaining proof of postage.
4. REFUNDS FOLLOWING CANCELLATION
Where you validly exercise a statutory cancellation right, we will refund the payments required by applicable law, including the cost of standard delivery where required.
If you selected a more expensive delivery option than our standard delivery service, any additional delivery cost may not be refundable where permitted by law.
We may withhold the refund until we have received the returned goods or you provide evidence that you have sent them back, where permitted by law.
Refunds will normally be made using the original payment method unless otherwise agreed.
5. DAMAGED, DEFECTIVE, MISPRINTED OR INCORRECT ITEMS
Please inspect your order after delivery.
If an item is damaged, defective, misprinted, materially different from its description, or you receive the wrong item, contact us as soon as reasonably possible at pagestationmedia@gmail.com.
Please provide:
• your order number;
• a description of the problem; and
• photographs showing the issue where reasonably possible.
We will investigate and provide the repair, replacement, refund, price reduction or other remedy required by applicable consumer law.
Where goods must be returned because they are faulty or otherwise non-conforming, we will bear the return cost where required by applicable law.
6. WRONG SIZE, COUNTRY OR DESIGN SELECTED BY CUSTOMER
Please check the selected size, country and corresponding design carefully before completing your order.
If you selected the wrong size, country or design, contact us as soon as possible.
If the order has not entered production, we will try to change or cancel it where possible.
Once production has started, we may be unable to change the order before shipment.
This does not affect any statutory cancellation or return rights that apply to your purchase.
7. ORDER CANCELLATIONS BEFORE DELIVERY
If you wish to cancel an order before it has been delivered, contact us immediately at pagestationmedia@gmail.com.
Because products are produced on demand, production may begin shortly after an order is accepted.
We will attempt to stop production where possible.
Any inability to stop production does not remove a statutory right of withdrawal or other mandatory consumer right where one applies.
8. EXCEPTIONS
Certain goods may be excluded from statutory change-of-mind cancellation rights where an exception under applicable law applies, including goods made to a consumer's specifications or clearly personalised.
We will only rely on an exception where it genuinely applies to the particular order and applicable law.
This does not affect rights relating to faulty, damaged, incorrect or otherwise non-conforming goods.
9. AUSTRALIAN CONSUMERS
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.
10. OTHER COUNTRIES
Customers in other jurisdictions may have additional mandatory consumer rights. Where local consumer law provides greater protection than this policy, those mandatory rights apply.
11. HOW TO CONTACT US
To request a return, cancellation or refund, contact:
Pagestation Media
8 Eagle Valley
Enniskerry
Co. Wicklow
A98 E409
Republic of Ireland
Email: pagestationmedia@gmail.com
Website: fuckthegovernment.org